About Us

Robert Allan Gordon, born in 1968 in the Panama Canal Zone, began his career in the service industry after studying in Miami and moving to Orlando in 1993. There, he started working at Dollar Rent-A-Car and, by 1994, took over as manager of the Melbourne Airport branch, quickly achieving positive results. He later joined the consulting firm Khoury Consulting (now FPG) and, in 1997, founded his own company, Allan International and Associates. Since then, he has trained numerous companies throughout the United States.

In 2008, he adapted his training program into Spanish, extending his expertise to countries such as Panama, Costa Rica, Mexico, Puerto Rico, and several Caribbean islands. To further broaden his reach, in 2021 he launched Car Rental University, offering training in both English and Spanish worldwide, and providing virtual tools for those seeking to excel in the car rental market through service excellence.

🗣️ Clients Who Have Trusted Us

Javier Ducreux

⭐⭐⭐⭐⭐

"Robert Gordon transformed our operation. His method helped us build loyalty, improve service, and reach #1 in Panama. The results speak for themselves — it works."

Álvaro Villalobos

⭐⭐⭐⭐⭐

"This course completely changed my performance. I went from being a Rental Agent to a confident RSA, and tripled my sales. It opened doors for me across the industry."

Rebeca Ramírez

⭐⭐⭐⭐⭐

"This training changed how I view service and sales. I learned to focus, get real results, and grow as a leader. Today, I apply everything I learned in my own business."

Jose Ducreux

⭐⭐⭐⭐⭐

"I manage RSAs who changed thanks to this training. Their attitude, mindset, and service all improved. Any company wanting results needs this kind of program."

María Gabriela Zeballos

⭐⭐⭐⭐⭐

"I learned to serve with confidence and solve issues faster. Thanks to Robert’s team, I also increased my income. What I learned is now part of my daily routine."

María Fernanda Yriarte

⭐⭐⭐⭐⭐

"Robert’s training helped me improve every step of the service. I learned real strategies to increase my sales. Today I feel more confident and professional at work."