The RSA Method

For Rental Agents

Specialized training designed to strengthen customer service, the rental process, and healthy incremental revenue generation.

Training Included

• The RSA Method

Complete training program for Rental Agents.

Develops Skills In:

• Customer service and experience
• Professional communication
• Structured rental process
• Incremental sales
• Product and service recommendations
• Objection handling

Also Includes:

• 180+ lessons
• Available in English and Spanish
• 24/7 access
• Assessments
• Downloadable materials and tools
• Learning progress tracking
• Certificate of completion
• Ongoing reinforcement content
• Live monthly group mentoring

Ideal for operations looking to develop and reinforce their Rental Agents’ skills and transform them into Rental Service Advisors (RSAs).

Systems Implementation Process

For Rental Agents + Supervisors + Managers

A comprehensive system designed not only to develop your Rental Agents, but also to prepare your managers and supervisors to implement, manage, and reinforce the training throughout your operation.

Includes 3 Complete Programs

• Foundation Reset: Prepares supervisors and managers to re-establish the foundation needed to implement the training more effectively.
• The RSA Method: Develops your Rental Agents’ customer service, communication, rental process, and sales skills.
• Program Management: Provides your managers and supervisors with the tools to manage, reinforce, and track team performance.

Develops Your Entire Team:

• Managers, Supervisors, and Rental Agents

Also Includes:

• Everything included in The RSA Method
• Specialized leadership training
• Management and performance-tracking tools
• Team coaching and reinforcement
• 24/7 access in English and Spanish
• Downloadable materials and tools
• 3 individual follow-up sessions to review progress, changes, and adjustments to your counter program

Ideal for operations that want to develop both their Rental Agents and leaders at a deeper level, helping achieve stronger and more sustainable results over time.