You’re investing in your team’s development… and getting much more than just a course:
Increase Your Rent a Car Revenue and Strengthen Your Key Business Metrics
You know that what happens at the counter directly impacts your numbers: sales, NPS, reviews, team stability, and your reputation in the market.
The RSA Method trains your agents to serve better, sell with confidence, and maintain the standards your rental business needs.
Real results in sales, customer service, and team performance.
What Will You Get?
In just 30 seconds, understand the impact of the RSA Method:
✔️ More incremental sales from the very first month.
✔️ Fewer mistakes, less improvisation, and fewer complaints.
✔️ Higher NPS, better reviews, and greater team stability.
Let’s be honest…
When service drops, complaints increase, or turnover affects performance… all of that ends up hurting the business.
Does this sound familiar?
➡️ The team assists customers, but doesn’t maximize opportunities.
➡️ There’s a lack of confidence when selling and handling objections.
➡️ Every detail affects your NPS and your reputation.
➡️ Turnover drains time, money, and stability.
➡️ Revenue doesn’t grow the way it should.
It’s not a lack of willingness… it’s a lack of training.
When your counter team knows what to do, your metrics change.
Want to Increase your Front -Counter Revenue?
We know that good customer service alone isn’t enough. If you want your business to grow, you need a team that knows how to sell without pressure, recommend with confidence, and seize every opportunity with the customer.
The real challenge is finding that balance — how to boost sales without hurting service… or better yet, how to make both improve at the same time.
It may sound difficult, but it’s absolutely possible.
Your team can sell more, generate better revenue, and leave a lasting impression on every customer.
Want Better Customer Feedback Ratings?
Today more than ever, customers rely on service quality to decide who they’ll rent from. Great reviews aren’t a matter of luck — they come from a team that knows how to deliver a standout experience at the counter.
In the past, many companies measured service by the number of complaints received. But that only told part of the story — it missed what customers were truly experiencing.
Now, with advanced tools and real-time feedback, there’s no hiding the actual level of service your team provides. What happens at the counter has a direct impact on your company’s reputation.
The good news? You can take control and start improving those ratings where it matters most — through exceptional front-line service.
This Training Is Ideal If…
🎯 You need a more professional, confident, and consistent counter team.
🎯 You want to improve NPS, reviews, and the overall service perception.
🎯 You’re noticing unstable revenue or low sales per customer.
🎯 Your team improvises, makes mistakes, or doesn’t know how to sell.
🎯 You’re concerned about turnover and lack of clarity in processes.
🎯 You have many or few incremental products.
🎯 You offer multiple coverages and different pricing options.
What Happens When Your Team Masters the RSA Method?
✔️ Counter revenue increases.
✔️ Complaints, mistakes, and issues that harm your reputation decrease.
✔️ Your key performance indicators improve.
✔️ Your operation becomes more predictable and professional.
✔️ You make decisions with clearer reports and fewer surprises.
The impact is felt at the counter… and seen in the numbers.
Take a Look at This Comparison
"Rental Agent vs. Rental Service Advisor"
Which one do you want at your counter?
Car Rental Agent:
- Minimal greeting
- Processes rentals while seated
- Little interaction
- Constant improvisation
- Sells very little
- Hurts productivity and service
Rental Service Advisor (RSA):
- Greets with intention
- Processes rentals standing up
- Connects with confidence
- Sells without pressure
- Handles objections
- Positively impacts revenue, NPS, and reputation
🎥 Take a Look Inside
We know that investing in training for your team is an important decision.
That’s why we don’t want you to imagine it — we want you to see it.
Watch a preview with real class excerpts and start visualizing how your team — and your business — can grow.
How Soon Will You Start Seeing Changes?
➡️ Week 1: noticeable shift in attitude and service language
➡️ Weeks 2–3: fewer mistakes, greater clarity
➡️ Day 30: incremental sales begin to grow
➡️ Day 90: better NPS, stronger reputation, more stable team
Your indicators change when your frontline changes.
What Will You Achieve with The RSA Method?
✔️ Higher revenue per customer
✔️ More confident and better-prepared agents
✔️ Better experiences for your customers
✔️ Less improvisation, fewer mistakes
✔️ Reduced turnover and greater team stability
✔️ Clear differentiation from your competitors
✔️ Stronger indicators to make better decisions
This isn’t just a training—it's a system that elevates your results.
🚀 Ongoing Training for Continuous Growth
The RSA Method now available in a monthly subscription format
Choose the plan based on the size of your team / 6-month minimum subscription required.
1 - 10 Agents
$497
per month
11 - 25 Agents
$797
per month
26 - 50 Agents
$1197
per month
51 - 75 Agents
$1647
per month
76 - 100 Agents
$2097
per month
For companies with more than 100 users, please contact us for a personalized proposal.
Take Advantage of a 40% Discount on Your Annual Subscription
Click the link to email us and we’ll gladly help you activate it:
📩 [email protected]
🎁 Exclusive Bonuses
When you purchase the training, you get these bonuses at no extra cost!
🎁 Bonus 1:
$2500
Live Monthly Coaching Session
Live sessions with the mentor to strengthen skills, resolve doubts, and stay focused.
🎁 Bonus 2:
$100
Masterclass – Constant Self Improvement
Your team will learn how to develop a growth mindset and stay motivated on their journey as RSAs.
🎁 Bonus 3:
$100
Masterclass – Handling Your New Finances
They’ll discover how to better manage their additional income and make smarter financial decisions.
What’s Included in the Program?
This training transforms the way your team serves, sells, and communicates.
It includes:
➡️ 90+ lessons in Spanish and 90+ in English
➡️ Effective techniques for increasing incremental sales
➡️ Service scripts and language that build trust
➡️ Strategies to handle objections with empathy and confidence
➡️ Communication tools that help increase conversions
➡️ Customer experience strategies that make a real difference
➡️ 24/7 access from any device
🎁 Plus, 3 EXCLUSIVE BONUSES to reinforce learning and support your team’s growth.
💡 The RSA Method doesn’t just train—it transforms results.
Clients Who Have Trusted Us
Javier Ducreux
⭐⭐⭐⭐⭐
"Robert Gordon transformed our operation. His method helped us build loyalty, improve service, and reach #1 in Panama. The results speak for themselves — it works."
Álvaro Villalobos
⭐⭐⭐⭐⭐
"This course completely changed my performance. I went from being a Rental Agent to a confident RSA, and tripled my sales. It opened doors for me across the industry."
Jose Ducreux
⭐⭐⭐⭐⭐
"I manage RSAs who changed thanks to this training. Their attitude, mindset, and service all improved. Any company wanting results needs this kind of program."
Rebeca Ramírez
⭐⭐⭐⭐⭐
"This training changed how I view service and sales. I learned to focus, get real results, and grow as a leader. Today, I apply everything I learned in my own business."
María Gabriela Zeballos
⭐⭐⭐⭐⭐
"I learned to serve with confidence and solve issues faster. Thanks to Robert’s team, I also increased my income. What I learned is now part of my daily routine."
María Fernanda Yriarte
⭐⭐⭐⭐⭐
"Robert’s training helped me improve every step of the service. I learned real strategies to increase my sales. Today I feel more confident and professional at work."
About Robert Allan Gordon
Robert Allan Gordon, born in 1968 in the Panama Canal Zone, began his career in the service industry after studying in Miami and moving to Orlando in 1993. There, he started working at Dollar Rent-A-Car and, by 1994, took over as manager of the Melbourne Airport branch, quickly achieving positive results. He later joined the consulting firm Khoury Consulting (now FPG) and, in 1997, founded his own company, Allan International and Associates. Since then, he has trained numerous companies throughout the United States.
In 2008, he adapted his training program into Spanish, extending his expertise to countries such as Panama, Costa Rica, Mexico, Puerto Rico, and several Caribbean islands. To further broaden his reach, in 2021 he launched Car Rental University, offering training in both English and Spanish worldwide, and providing virtual tools for those seeking to excel in the car rental market through service excellence.
Trusted By Leading Companies In The Industry
Q & A
Let’s clear up any doubts you may have.
If you’re still wondering whether this program is right for your team, here you’ll find answers to the most common questions. And if there’s something else you’d like to know — we’re just a message away.
Is this program suitable for someone just starting out in the car rental industry?
Can we apply the techniques learned immediately to a daily work?
Does the course focus more on customer service or on sales?
Does it require any kind of certification or previous experience?
Is the course entirely online, or do I need to attend any physical location?
Will they receive any type of recognition upon completing the course?
How long will I have access to the course?
Ready to improve your indicators, reputation, and team stability?
Train your team with a proven method and start seeing real results.
We’re here to help — email us!
📩 [email protected]
Or Click the WhatsApp Botton!
